Help Desk
Our help desk is available to assist with day-to-day IT issues, from password resets to software faults, so your staff can keep working without long delays.
IT Servicing & Consulting
IT servicing and consulting for growing businesses
Sixcom supports small, medium and enterprise customers with practical IT services, help desk support, managed services, cloud solutions, hosted email and disaster recovery.
Supporting small, medium and enterprise businesses across Australia.
Help Desk Support
Managed Services
24/7 Monitoring
Cloud & Microsoft 365
Disaster Recovery
About Sixcom
From humble beginnings
Sixcom started out helping small businesses manage their day-to-day IT requirements. Over time, our customer base grew from small business to include medium and enterprise customers who needed the same practical, reliable support.
Today, Sixcom works alongside trusted hardware and software partners to deliver IT servicing, cloud solutions and professional services to businesses that depend on their technology working properly, every day.
We keep things practical. Our team focuses on solving problems, keeping systems running and being available when something goes wrong.
We keep things practical — solving problems and keeping systems running.
Who we support
- Small Business
- Medium Business
- Enterprise
Services
IT services that keep your business moving
Six core services
Managed Services
Our Worry Free Support plans cover the ongoing maintenance of your IT environment, including monitoring, patching and support, so you can focus on running your business.
Cloud Services
Sixcom provides cloud services that let your business access files, applications and systems securely from the office or on the move.
Hosted Exchange / Microsoft 365
We provide hosted email and Microsoft 365 solutions so your business has reliable, secure email and collaboration tools without managing your own mail server.
Professional Services
From IT consulting to hardware and software purchasing, installation and configuration, our professional services team helps plan and deliver IT projects properly.
Disaster Recovery
Sixcom helps businesses plan for the unexpected with disaster recovery services designed to get your systems back up and running with minimal disruption.
Operational Coverage
Worry Free Support
Our Worry Free Support plans keep an eye on the everyday things that keep a business running — patching, antivirus, servers, workstations, printers, network and backups.
System Health BoardAll Clear
- Operating System PatchingMonitored
- Antivirus UpdatesMonitored
- Server MonitoringMonitored
- Workstation MonitoringMonitored
- Printer & Network SupportMonitored
- Backup ChecksVerified
- Remote & Onsite HelpAvailable
Disaster Recovery
Disaster Recovery
Sixcom helps businesses plan and prepare for disaster recovery, so if something goes wrong, systems can be restored with as little disruption as possible.
Backup Status
Verified nightly
Recovery Objective
Minimal disruption
- •
Detect
Monitoring flags an outage or failure
- •
Contain
Impact is scoped and communicated
- •
Restore
Systems and data recovered from backup
- •
Resume
Business operations back to normal
Our Process
How we work with you
- 01
Review your current IT environment
We start by understanding how your systems, staff and support setup actually work today.
- 02
Identify risks, gaps and support needs
We look for what’s exposed — ageing hardware, unpatched systems, missing backups or slow support.
- 03
Recommend a practical support plan
A support plan is proposed that matches the size and risk profile of your business, not a generic package.
- 04
Implement improvements
Changes are rolled out with minimal disruption to staff and day-to-day operations.
- 05
Provide ongoing support and monitoring
From there, Sixcom continues to monitor, patch, support and report on your environment.
Get In Touch
Need a more reliable IT setup?
Book a call with Sixcom to discuss support, cloud, Microsoft 365 or disaster recovery needs.